Terms of Sales - Paul Renwick Textiles

Minimums

Fabrics have not been treated for fire retardancy
White Fabrics: Darker fibers are a natural component in the materials used to produce this light shade and are not considered to be a flaw
Slub Fabrics: Slubs are part of the appearance of this fabric and are not considered to be a flaw

Complete street addresses, including zip codes and phone numbers, are required; Paul Renwick Textiles cannot ship to a P.O. Box.
Pricing for shipments outside of the US, UK, and EU is available upon request. Please provide your VAT# to ship within the EU.
EORI is required if shipping into the EU.
Delay of Delivery: Quoted delivery dates are approximate and Paul Renwick Textiles shall not be responsible for any delay or failure in performance for any cause beyond their control.

By law, Paul Renwick Textiles is required to collect sales tax in any state or jurisdiction where we have a corporate office and/or showroom or may otherwise conduct business. Sales tax charges are based on the state or jurisdiction the orders are shipped to, and not the state or jurisdiction the business resides in.
Clients are required to provide a State Resale Certificate or Exemption form to be considered tax-exempt in a specific state or jurisdiction – these can be sent to Info@paulrenwick.net. Clients who provide a valid resale certificate will not be charged sales tax when goods are shipped into that state, otherwise, any applicable taxes are required to be paid.
Paul Renwick Textiles is responsible for being in compliance with all applicable state and federal laws, including responsibility for paying all applicable state and local taxes imposed on the sales of any applicable products.

There is no obligation to accept the return of goods ordered in error. Should Paul Renwick Textiles make an exception and agree to accept the return of goods, a minimum 30% handling charge will be levied.
All returns must be approved by Paul Renwick Textiles and accompanied by a completed return authorization form. Contact us for details. Returns will be accepted or credited for items returned only within 7 days from arrival date, if uncut and in the original condition.
Customers must examine goods before cutting or treating, as no allowance will be made after merchandise has been altered in any way regardless of the reason. In no event will any labor costs be accepted.

The following merchandise is not returnable:

Refunds must be requested in writing. Please allow thirty days from approval of the refund request for the issuance of a refund check. Checks cannot be returned to anyone but the account billed. Credits must be issued to the client's account.

Our merchandise is not guaranteed against fading or shrinkage through cleaning, steaming, and exposure to the sun or the effects of wear. Paul Renwick Textiles is not responsible for precise color matching due to possible spinning, yarn, weaving, or dye lot variations. It is the buyer's responsibility to request cuttings of current stock for approval, especially when ordering coordinating textiles.
We are not responsible for the application or installation of Paul Renwick Textiles' merchandise. Paul Renwick Textiles' textiles are not treated or backed. Costs and arrangements for all special treatments are the responsibility of the buyer.

All claims against Paul Renwick Textiles, including defects, shortages, and errors, must be made within seven days after shipment of the merchandise. Failure to make any claim within such period shall constitute acceptance of the merchandise and a waiver of said defects, shortages, errors, or other claims. No claim shall be made in any event if the merchandise has been cut, hung, or treated. Paul Renwick Textiles' liability shall not exceed the contract price and they shall in no event be liable for labor charges or any other consequential damages.